Before logging in to a subscriber org, a Salesforce Partner, like TelCloud must be granted access to your Salesforce org. 

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Note: The user must have a TCAM License assigned to them. 

Click here for instructions on how to assign licenses for a Managed Package.

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To grant login access, your user, with a TCAM license assigned to them, does the following: 

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Go to personal settings and click either Grant Account Login Access or Grant Login Access. If TelCloud isn’t listed, one of the following applies.

• Your system admin may have disabled the ability for non-admins to grant access.

• The user doesn’t have a license for the package.

• The package is licensed to the entire org. Only admins with the “Manage Users” permission can grant access.

• The org preference Administrators Can Log in as Any User is enabled.

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Unless the org preference Administrators Can Log in as Any User is enabled, access is granted for a limited amount of time, and the subscriber can revoke access at any time. Any changes you make while logged in as a subscriber are logged in the audit trail.