How to grant TelCloud support access to your Salesforce Org.
Before logging in to a subscriber org, a Salesforce Partner, like TelCloud must be granted access to your Salesforce org.
Note: The user must have a TCAM License assigned to them.
Click here for instructions on how to assign licenses for a Managed Package.
To grant login access, your user, with a TCAM license assigned to them, does the following:
Go to personal settings and click either Grant Account Login Access or Grant Login Access. If TelCloud isn’t listed, one of the following applies.
Your system admin may have disabled the ability for non-admins to grant access.
The user doesn’t have a license for the package.
The package is licensed to the entire org. Only admins with the “Manage Users” permission can grant access.
The org preference Administrators Can Log in as Any User is enabled.
Unless the org preference Administrators Can Log in as Any User is enabled, access is granted for a limited amount of time, and the subscriber can revoke access at any time. Any changes you make while logged in as a subscriber are logged in the audit trail.